Every AXYON product comes with a 12-month AXYON warranty from the date you receive it. If something goes wrong because of a fault in materials or workmanship, we will repair it, replace it, or refund you. You deal with our local team in Sydney, not an overseas support form.
What's covered
- Faults in materials or workmanship that show up under normal use within 12 months of delivery.
- Every AXYON product: chargers, cables, adapters, Garmin straps and accessories, microSD cards, and the rest of the range.
- Each unit in a multi-pack is covered individually.
What's not covered
- Damage from accidents, drops, liquid, misuse, or using the product for something it wasn't designed for.
- Normal wear and tear, such as scuffs, scratches or fading on straps and cases.
- Products that have been opened up, modified or repaired by someone else.
- Loss of data stored on memory cards or drives. Please keep a backup of anything important.
How to make a claim
- Email support@axyon.com.au with your order number, the product, and a short description of the problem. A photo or short video helps us sort it out faster.
- We'll reply, usually within one business day, and let you know the next step. Many issues can be fixed without sending anything back.
- If we need the item returned, we'll give you the return address and instructions. For a valid warranty claim, we cover the reasonable cost of return postage and of sending you the repaired or replacement item.
You'll need proof of purchase, such as your order confirmation email. If you bought AXYON through Amazon, Kogan or another marketplace, you can claim through that marketplace or contact us directly.
Your rights under Australian Consumer Law
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
The benefits of this AXYON warranty are in addition to your other rights and remedies under a law in relation to the goods.
Warranty provided by
Connextronix Pty Ltd, trading as AXYON
ABN 35 680 006 268
Rockdale NSW 2216, Australia
Email: support@axyon.com.au
